Shipping
We are based in rural Tasmania.
We ship Australia & New Zealand wide.
All shipping costs are based on Australia Post rates.
Christmas Cut off dates:
Australia Wide Standard- Monday 15th of December
Australia Wide Express- Thursday 18th of December
New Zealand Wide Standard- Monday 8th of December
New Zealand Wide Express- Monday 15th of December
Shipping costs are important when shipping such delicate and unique items. It is crucial we pack everything really well and with the utmost care.
All orders receive a tracking number that you can find in your email and use the AusPost tracking site or app to track your package.
Express Shipping- Due to our remote and off the grid location, express post services are limited. Auspost cannot guarantee an express parcel will arrive within the estimated time frame to and from this location, there are no refunds on shipping for delays this will need to be taken up with Auspost.
Returns & Refunds
It is important for us that you know that we do want to help! You won't be turned away or ignored and if we haven't responded to your query within 24-48 hours, then this could be due to a technical error, so don't panic. Living on the west side of Tassie, we are smack bang in the path of the Roaring 40's. This can mean extreme weather such as gales, storms and torrential rain. We often lose our power as well as phone and internet reception and this plays a big part on our access to customers constantly and something that I overlooked when opening my business online. Everyone should be entitled to a refund if the circumstances are right. If you receive a broken item and we cannot replace it, don't worry, we are more than happy to reimburse you. If your item is damaged but it can be fixed and you would like it fixed, let us know and we can issue you a return label, fix your item and return it free of charge.
Change of mind & purchase mistakes
If you change your mind about an item or purchased an item by mistake/didn't read the full listing you have ordered and want to return it, then you must return it at your own cost within 7 days for a full refund once we have received the item in question. All damaged goods must be notified to us either via the site or on our Facebook page within 7 days of receiving your package to be eligible for a return and refund. If you are asked to return the item in question, the item must be returned to receive a full refund. You may be asked for photos as proof of damage, so we can work out the best and quickest plan of action. Refusal to show proof or if the proof shown isn't from our company, your request for a refund could be denied.
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Please understand why we do our best to get you your mail on time, we are very rural and delivery times can a little longer than usual.
Estimated times only
Days= business days only NOT weekends
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Tasmania-Tasmania:
2-3 days standard
Tasmania-VIC:
5-7 days standard
Tasmania-SA
5-7 days standard
Tasmania-NSW (Including ACT):
5-7 days standard
Tasmania-QLD State:
6-8 days standard
Tasmania-NT:
6-8 days standard
Tasmania-WA:
7-9 days standard
